Protection Pacific Security is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information provided through our website’s contact form, in compliance with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect personal information you voluntarily provide via our website’s contact form, including:

• Name: To address you personally and provide tailored services.
• Email Address: To communicate regarding your inquiries or service requests.
• Phone Number: To contact you for follow-ups or discuss your security needs.

We do not collect any other personal information unless you explicitly provide it in connection with our services.

2. How We Use Your Information

We use the information from the contact form solely for:

• Responding to your inquiries or requests for security services.
• Providing quotes, consultations, or information about our services.
• Scheduling appointments or following up on service-related matters.
• Improving our customer service and communication processes.

3. Disclosure of Your Information

We do not share, sell, or disclose your personal information to third parties, except:

• With your consent.
• To trusted service providers (e.g., email or CRM platforms) who assist in processing your inquiries, under strict confidentiality agreements.
• When required by law or to protect our legal rights (e.g., in response to a court order).

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include secure storage systems and restricted access to your data by authorized personnel only. However, no online transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, contact form data is retained for up to 12 months after your last interaction with us, unless you become a client, in which case it may be retained longer for service purposes.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual obligations. To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. Please review it periodically.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• By Mail: Protection Pacific Security, Unit 1, 47-49 Frankston Gardens Drive, Carrum Downs 3201​, Australia
• Via Website: www.protectionpacific.com.au (use the contact form)

We will respond to your inquiries promptly and in accordance with Australian privacy laws.

10. Complaints

If you believe we have mishandled your personal information, please contact us to resolve the issue.